While I don’t recommend any specific technology business management tool, I have lead two separate Apptio implementations. Each program had slightly different goals, but some of the challenges I faced popped up in both instances. Here are some lessons learned: It’s important to realize that no tool is going to fix dysfunctions in your organization. […]
Read moreTraditionally, the IT stack was divided into two buckets; change and run. For the first ten years of my career, any further delineation was unheard of. Like all standards, things change. The organization needs more granularity. I know what you’re thinking, “we have tons of detail!” But we all know that management doesn’t need every […]
Read moreOver the years, I’ve learned what to do from some very smart people. These folks took an active interest in my career and showed me the ropes. In fact, this site is based on paying that knowledge transfer forward. But, like most people, I’ve seen some people do the job poorly. For whatever reason, they […]
Read more